PRIVACY AND COOKIE POLICY

This privacy statement applies to www.creditcoin.com and any other sub-domains of these sites owned and operated by CreditCoin, unless expressly excluded by their own terms and conditions. This privacy statement describes how we collect and use the personal information you provide on our website. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. CreditCoin reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarification will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been update, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

The type of personal information we collect.

The information we learn from customers helps us continually improve our websites and your experience at CreditCoin.com. The types of personal information that we collect include but are not limited to:

  • Your first name, last name, email address, phone number and home address;
  • Credit card details (type of card, credit card number, name on card, expiration date and security code);
  • Identification information such as pictures, drivers-license numbers & expiration dates, passport numbers & expiration dates.

When you visit our website, even if you do not make a purchase, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. When you make a purchase, our system registers through which means and from which of our websites you have made your purchase. If this data can identify you as a natural person, this data is considered personal information which is subject to this privacy statement.

You may always choose what personal information (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.

Why do we collect, use and share your personal information?

  • Purchases: we use your personal information to complete and administer your online purchase.
  • Customer service: we use your personal information to provide customer service.
  • Marketing activities: we also use your information for marketing activities, as permitted by law.
  • Other communications: there may be other times when we get in touch by email, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
    • We may need to respond to and handle requests you have made.
    • If you have not finalized a purchase, we may email you a reminder to continue with your purchase. We believe that this additional service is useful to you because it allows you to carry on with a purchase without having to fill in all the purchase details from scratch.
    • When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website.
    • Comply with regulatory and legal obligations: we may use your personal information to comply with regulatory and legal obligations.
    • Fraud detection and prevention: we may use your personal information for the detection and prevention of fraud and other illegal or unwanted activities.
    • Improving our services: finally, we use your personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.

How do we share your personal information with third parties?

We may share your personal information with third parties as set out below.

  • Third-party service providers: We may use service providers to process your personal information strictly on our behalf. This processing would be for purposes such as facilitating payments, fraud and security, verifying identity, background checks, marketing, or for analytical support services.
  • Competent authorities: We disclose personal information to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

Retention of Personal Information

We will retain your personal information for as long as we deem it necessary to provide services to you, comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this privacy statement.

COOKIES

What is a cookie?

Cookies are small data files that a website can place on your computer or mobile device when you visit that website. Most websites use cookies because they help to make the website work better. Some examples of how they help are:

  • Remembering which language you chose for the website
  • Remembering product choice so it can be used to complete your purchase
  • Understanding how you use the website so we can make it even better

How do we use cookies?

We try to give you an advanced and user-friendly website in accordance with your needs and wishes. To achieve this, our website uses the following types of cookies:

  • Technical cookies: We use technical cookies to show you our website. These technical cookies are absolutely necessary for our website to function properly.
  • Functional cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively.
  • Analytics cookies: We use these cookies to gain insight into how you use the website, to find out what works and what doesn’t, to optimize and improve our website, and to ensure we continue to be interesting and relevant. The data we gather includes which webpages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of times you click on a given page, your mouse movements and scrolling activity and the text they type while using our website. These analytic cookies may collect personal information.

How long do our cookies stay active?

The cookies we use have varying lifespans, depending the purpose for which the cookie is used. The maximum lifespan we set on some is five years from your last visit to our website. You can erase all cookies from your browser any time you want.

Do we use third-party cookies?

Yes, we use the services of third-party providers for analytical, security, fraud detection & identification purposes. These analytical tracking technologies include: cookies, beacons, tags and scripts. The tracked information is used within CreditCoin in the marketing automation, customer relationship management, and business intelligence systems. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. The providers we use are committed to establishing responsible business and data-management practices and standards.

How can you manage your cookie preferences?

Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. You can go to the "Help" function in their browser to locate the settings they need.

Security

What security procedures do we have in place to safeguard your personal information?

We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorized personnel are permitted to access personal information in the course of their work.

Data security is of great important to CreditCoin and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected via our websites.

If password access is required for certain parts of our websites, you are responsible for keeping this password confidential.

We strive to do our best to protect your personal data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your data transmitted to our websites.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL/TLS) and sent directly to our banking provider. The information is never stored on our server.

Access to Information

How can you control the personal information you have given to us?

You have the right to review the personal information we keep about you. You can request an overview of your personal information by emailing us at CustomerSupport@CreditCoin.com. We kindly request you to please write “Request personal information” in the subject line of your email.

We ask you to keep your personal information accurate and up to date. If the personal information we have about you is incorrect, out-of-date or not relevant anymore for the purposes collected, we will update or remove it at your request. We kindly request you to contact CustomerSupport@CreditCoin.com. We will respond to your request within 30 days. However, we may need to retain certain information, for example, for legal or administrative purposes, such as record keeping or to detect fraudulent activities.

Contact Us

CreditCoin controls the processing of personal information collected from the website and via the cookies. If you have any suggestions, requests or comments about privacy, personal information, cookies and how we handle personal information, you can send an email to CustomerSupport@CreditCoin.com.